In the past, information technology was often separate from operational technology (OT). Now, with the proliferation of connectivity technologies and digital transformation initiatives, the link between IT and OT has become closer than ever. IT / OT Automation solutions will support the transformation, connecting IT with operational technology and business operation, supporting business operations to be continuously maintained, standardizing IT platforms’ processes, and enhancing decision-making processes and requirements for business operations.
SVTECH, together with customers such as Viettel, Techcombank, SBS, MBBank,… gradually built and standardized IT processes management according to ITIL (Information Technology Infrastructure Library Standards). SVTECH has cooperated with leading ITSM solution providers (IBM, BMC Software) to deploy integrated solutions with ITIL-compliant processes, meeting the rigorous requirements of business operations and increasing profits significantly.